In a milestone that underscores its global leadership, Deliverect has announced that it has processed more than one billion orders to date, and is now preparing to accelerate its investments in the Middle East and North Africa region with the launch of its new digital kiosks that will transform the restaurant ordering experience.
Introduction: Global milestone and regional growth
Deliverect, a global leader in food service software, has announced a massive milestone by surpassing the barrier of one billion orders processed through its platform. This figure not only reflects the immense scale of the company’s operations, but also underscores its digital strength and the extensive integration network it has built, which increasingly relies on artificial intelligence to enhance efficiency, speed, and profitability in modern restaurant operations. This milestone comes at a time when the company is witnessing exceptional growth in the Middle East and North Africa region, and is preparing to introduce new innovations that will reshape how customers interact with restaurants.
One billion orders: A testament to leadership
This achievement reinforces Deliverect’s position as the premier enterprise-grade digital ordering solutions provider in the world. The company currently serves over 69,000 locations across 52 countries while maintaining an impressive 99.95% operational uptime rate, making it a reliable partner for the world’s largest restaurant and retail operators, including popular chains such as Burger King, Little Caesars, and Pret A Manger.
Zhong Xu, CEO of Deliverect, stated: “Reaching one billion orders is a pivotal moment in our journey, but it is just the beginning. What restaurants need today goes beyond automation; they need intelligence and a top-tier integration network.” He added that the company’s AI-driven vision has already begun to drive a true transformation in restaurant performance.
Growing focus on the Middle East and North Africa
Deliverect’s technology has seen remarkable growth since its entry into the Middle East and North Africa market in 2020, registering an annual growth rate of over 200% in the number of orders processed. This rapid growth reflects the high dynamism of the region’s food sector and the accelerated adoption of technology by restaurant owners.
To support this growth, the company plans to launch its digital kiosks in regional restaurants over the coming months. These kiosks will allow customers to place and pay for orders easily and independently, reducing wait times and improving the customer experience while providing valuable data to restaurants regarding customer preferences.
Artificial intelligence at the core of the strategy
Deliverect’s technology places artificial intelligence at the heart of its operations to achieve sustainable profitability for its clients. Its AI-powered platform is the cornerstone for efficiently processing digital orders through more than 1,000 integrations with various delivery platforms such as Noon, Careem, and Jahez. Advanced features include real-time menu synchronization across all platforms and detailed performance analytics that help restaurants make informed decisions. Deliverect Dispatch also offers real-time tracking and accurate delivery time estimates, enhancing end-customer satisfaction.
In this context, Naji Haddad, Vice President for Europe, Middle East and Africa at Deliverect, said: “The Middle East and North Africa region is witnessing rapid growth in the food sector. As technology continues to evolve, Deliverect’s AI-focused strategy and commitment to continued investment in this pioneering tool will contribute to increasing corporate revenues and accelerating business growth in the future.”
Conclusion: A digital future for restaurants
Deliverect’s achievement of surpassing one billion orders is a testament to the digital transformation underway in the global restaurant sector. With its growing focus on AI-driven innovation and ambitious expansion plans in the Middle East and North Africa region, the company is poised not only to continue its growth, but to lead the next phase of evolution in restaurant operations, making them smarter, more efficient, and more profitable.
